Service Level Agreement (SLA)
Last updated: 1 August 2025
01 -- UPTIME COMMITMENT
1. Uptime Commitment
Availability is tracked via Daytona’s internal monitoring and status systems (status.app.daytona.io).
02 -- Excluded Downtime
2. Excluded Downtime
The Uptime Commitment does not apply to downtime caused by:
Scheduled maintenance with at least 24 hours’ notice
Network or Internet issues outside of Daytona’s control
Force majeure events (natural disasters, war, acts of government, etc.)
Customer’s software, misuse, or misconfiguration of the Services
Dependencies on third-party providers (e.g., domain registrars, auth providers)
02 -- Excluded Downtime
3. Service Credits
If Daytona fails to meet the Uptime Commitment in a given month, Tier 3 and Tier 4 customers may request a Service Credit. Credit eligibility requires submitting a claim within 30 days of the incident by emailing support@daytona.io with the relevant dates, times, and a description of the observed impact.
Daytona will validate claims using internal logs and monitoring systems. Approved credits will be applied toward future usage and issued within 60 days of approval. The maximum monthly credit is 50% of the applicable fees for the impacted Services. Credits are the sole and exclusive remedy for any failure to meet the uptime commitment.
Monthly Uptime
Credit
99.0% to < 99.95%
10% of monthly fee
95% to < 99.0%
25% of monthly fee
< 95%
50% of monthly fee